FAQ

Here are some questions that are frequently asked about Project Transport and its services. If you can’t find the answer to your question, please call (626) 303-4500 or contact us using the form below.

Q. What is Project Transport?
A. Project Transport, established in 1994, is a transportation service provider of Less-Than-Container Load (LCL), Full-Container-Load (FCL), Roll-on/Roll off (RORO), Oversized Cargo, Break-Bulk and Project Freight. Our number one goal is to provide the highest standards of shipping service. At Project Transport, “It’s As Good As There!”
Q. What areas do you service?
A. We provide service to and from all six major Hawaiian Islands (Oahu, Maui, Hawaii, Kauai, Lanai and Molokai), Alaska, American Samoa, Marshall Islands, Northern Mariana Islands, Micronesia island groups, the 48 contiguous States, and Canada. Among the specific islands we service in Oceana are Guam, Saipan, Tinian, Rota, Palau (Koror), Truk (Chuuk), Pohnpei, Kosrae, Yap, Majuro, Ebeye, and Kwajalein Atoll. Please refer to our Service Areas Map for more information.
Q. What are the transit times to your service areas?
A. Please see the following table for our service schedule:

Mainland to Hawaii

Transit Time Honolulu Kahului Nawiliwili Kawaihae Hilo
Los Angeles (Saturday Sailing) 4 days 10 days 7 days 9 days 9 days
Los Angeles (Wednesday Sailing) 4 days 6 days 6 days 7 days 6 days
Oakland (Friday Sailing) 4 days 6 days 7 days 7 days 10 days
Seattle (Sunday Sailing) 6 days 9 days 9 days 10 days 9 days
Oakland (Wednesday Sailing) 4 days 7 days 7 days 8 days 7 days

Mainland to Alaska

Transit Time Anchorage Fairbanks Kenai, Kodiak Dutch Harbor Juneau, Sitka, Ketchikan
Seattle/Tacoma (Wednesday Sailing) 4 days 5 days 5 days 7 days 5 days
Seattle/Tacoma (Friday Sailing) 4 days 5 days 5 days 7 days 5 days

Mainland to Guam & Pacific Islands

Transit Time Guam Northern Marianas Micronesia & Palau Marshall Islands Pago Pago
American Samoa
Los Angeles (Wednesday Sailing) 12 days Saipan 14 days
Tinian 16 days
Rota 17 days 		Yap 20 days
Palau 21 days
Chuuk 22 days
Pohnpei 26 days
Kosrae 29 days 		Majuro 16 days
Kwajalein 18 days
Ebeye 19 days 		15 days
Oakland (Friday Sailing) 12 days Saipan 14 days
Tinian 14 days
Rota 15 days 		Yap 18 days
Palau 19 days
Chuuk 20 days
Pohnpei 24 days
Kosrae 27 days 		Majuro 18 days
Kwajalein 20 days
Ebeye 21 days 		14 days
Q. How do I establish credit with Project Transport?
A. In order to establish credit with Project Transport, you would need to fill out our Credit Application Form. If you do not wish to establish credit with us, we can still handle your payment via “prepaid in advance” or “driver collect.”
Q. Does Project Transport accept credit cards?
A. Unfortunately, Project Transport does not accept credit cards. The acceptable forms of payment are company check, wire transfer or money order.
Q. Do you handle household goods or personal vehicles?
A. At this time, we do not handle household goods, personal effects, or personal vehicles. Our services is primarily tailored for business. We service many industries including manufacturing, commercial, industrial, retail, wholesale, engineering, construction, municipalities, U.S. Military, and government.
Q. How do I file a claim?
A. In order to file a claim, please fill out our Damage & Loss Claim Form. You can fax the completed form to (626) 303-4550. Once we receive the form, we will process your claim and respond in a timely manner.
Q. If my freight is lost or damaged in shipping, is it automatically insured for full replacement value?
A. No, shipments are not automatically insured as part of our service. As with all freight companies, there are limits of liability depending upon the commodity and other factors; however, there is a maximum liability of $500.00 per piece, package, or customary freight unit. If you have freight which is fragile or of high value, we suggest purchasing cargo insurance.
Q. Does Project Transport offer insurance?
A. Yes. Upon request, we can additionally provide marine cargo insurance placement with our insurance underwriter.

Q. How do I get a quote?
A. In order to obtain a quote, you fill out our Quote Request Form. We also provide instant LCL rates to Hawaii and Guam/Saipan. Last but definitely not least, please feel free to speak directly to one of our friendly, knowledgeable representatives by calling us at (626) 303-4500. We are available in the office to service you from 8 AM – 5 PM PST.
Q. What information must I provide on my quote request?
A. In addition to providing the dimensions, weight and description of your freight, you would also need to specify the origin and destination zip codes. Project Transport offers a wide selection of quote services. To name a few, we provide “port to port,” “port to door,” “door to door,” and “door to will call” services. Please specify if pickup or delivery is needed, and/or whether the shipment requires any additional services. With our wide range of transportation services, we can provide a quote specifically tailored to meet your shipping needs.
Q. Is my quote a guarantee of price?
A. Rate quotations are for the purpose of estimating freight charges and are not necessarily a guarantee of price. Freight charges shall be based upon the actual commodity, weight, and measure at time of shipping. Unless otherwise stated, freight quotations are valid for 30 days and are based upon present tariff and shipping conditions. Quotes are subject to confirmation at time of booking.

Q. Do you provide delivery service to the consignee location?
A. In addition to pickups, we provide both delivery service and “will call” service on the Hawaiian Islands and most of our other service areas. We provide options for residential delivery, military delivery, liftgate delivery and inside delivery.
Q. Who are your trucking agents on the Hawaiian Islands?
A. For Less-Than-Container Load (LCL) shipments, our trucking agents are as follows:
  • Oahu & Maui: Xpress Trucking
  • Kauai: Kauai Freight Service
  • Hawaii (Big Island): Conens Freight
For oversized and heavy lift cargos, we work with our specialized trucking partners on each island to provide outstanding delivery service for even the most ambitious of projects.
Q. What are my delivery options for oversized cargo?
A. We can deliver oversized freight to just about any location in our service areas. We provide specialized heavy and oversized trucking, complete with permits and pilot car services. On the Hawaiian Islands, we specifically provide route surveying & planning, road permits, and police escorts for extra tall, wide, and/or heavy items. Please visit our Photo Gallery to view some of our past shipments.

Q. Where is your Container Freight Station (CFS) located?
A. Our Container Freight Station is located at 1981 E. 213th St., Carson, CA 90810.
Q. What are your CFS receiving hours?
A. Our receiving hours are from Monday through Friday, 7:30 AM – 5:00 PM. For more information, please see our CFS Information Sheet.
Q. When do you have sailings to Hawaii? What are the cutoff times?
A. For our Less-Than-Container Load (LCL) shipments, we have sailings twice weekly. We have sailings every Wednesday and Saturday, with cutoffs of 3:00 PM on Tuesday and Friday, respectively.
Q. How are my shipments rated?
A. Shipments are rated on a per-cubic-foot basis. An exception to the cubic foot rule is the “density rule factor,” which states that shipments with a density exceeding 45 pounds per cubic foot will be assessed on the basis of one cubic foot per 45 pounds.
Q. How do I calculate cubic feet?

A. To calculate cubic feet, first measure the shipment in inches. Next, multiply the length, width, and height measurements, and divide their total by 1,728.

(length x width x height) divided by 1,728 = cubic feet

Example A: 1 pc. 48″ L x 40″ W x 48″ H divided by 1,728 = 53.3 cubic feet, and would be rated as 53 CFT.

The total cubic feet of pieces will be rounded up or down to the nearest whole cube when extended. Shipments tendered on pallets will be cubed upon the greatest three dimensions of each palletized unit.
Q. Do you handle hazardous freight?
A. Yes, we are trained and licensed to ship hazardous goods. Proper hazardous information must be tendered with all hazardous shipments. Please see our Hazardous Goods Declaration Form for the required information.
Q. Are there are any restrictions on the size or weight of my LCL freight?
A. Yes. For LCL freight, the shipment cannot exceed the inside dimensions of a 40’ high cube container. More specifically, any single shipping unit cannot exceed 39’6″ in length, 7’7″ in width, or 8’5″ in height. Also, each unit is not to exceed 10,000 lbs. Any shipment of abnormal or unusual nature may constitute an exception to normal loading requirements. If a shipment is deemed unfit to be loaded into a container, then it can be routed through our packing facility for more specialized handling. For more information on our packing facility services, please see our Conventional Load FAQ.
Q. Do you handle Full Container Load (FCL) shipments?
A. We do offer Full Container Load (FCL) shipments for 20’ Standard, 40’ Standard, 40’ High Cube and 45’ High Cube containers. We provide “live load” and “drop and pull” service to or from any location within the United States. For a detailed list of container capacities and limitations, please refer to Ocean Equipment Specifications.
Q. Do you handle refrigerated containers?
A. Project Transport only handles dry equipment. At this time, we do not work with any refrigerated containers or cargo requiring temperature control.
Q. Are there any packaging requirements?
A. All shipments must be properly export packaged for ocean shipping (i.e. crated or palletized). Project Transport is not liable for damages to items with insufficient packaging. If you are uncertain as to whether or not your freight is properly packed for ocean shipping, please contact us for additional details at (626) 303-4500.

Q. Where is your packing facility located?
A. Our packing facility is located at 710 Quay Avenue, Wilmington, CA 90744. Encompassing 4 acres, our packing facility can handle your oversized loads, custom packaging your freight, and/or provide secure storage.
Q. What handling services does Project Transport provide in respect to my oversized cargo?
A. Project Transport provides a wide range of handling services for oversized and break-bulk shipments. We provide export packing, crating, bracing, loading, lashing, stevedoring, and an array of heavy lift services. Project Transport is a single-source, turnkey solution for transporting your cargo. We provide complete logistical execution- we will arrange, monitor, and supervise the shipping of all project components, from start to finish!
Q. Are there any size or weight restrictions for project shipments?
A. No project is too big or too small for Project Transport. Please contact our Rates Department to obtain the most efficient and economical logistical plan for your shipment.
Q. Do you provide Roll-On, Roll-Off (RORO) service?
A. Yes, Project Transport can accommodate your wheeled cargo by providing RORO service. During ocean transport, your shipment will be stowed and secured safely in a dry, below-deck location aboard the vessel.
Q. What type of ocean equipment do you provide for oversized cargo?
A. We provide loading and lashing of your oversized cargo onto 40’ flatracks, 45’ flatracks, and 40’ flatbed trailers. To see a list of common ocean equipment dimensions and weight capacity, please refer to Ocean Equipment Specifications. We also provide a wide array of specialized equipment including platforms, gondolas, mafis, and heavy haul & drop deck trailers to meet the specific handling requirements of your cargo.
Q. I have a shipment that cannot fit into an ocean container; however, it is not going to take up an entire 40’ flatrack. Do I still have to pay for the entire flatrack?
A. Absolutely not! Project Transport provides flatrack consolidation to the Hawaiian Islands, whereby you would only be charged for the portion of the flatrack being occupied. For more information on this one-of-a-kind service, please feel free to contact one of our friendly project coordinators at (626) 303-4500.

Contact Us
We Usually Respond Within Minutes





    ©2026 Project Transport. All Rights Reserved.